Welcome to DACBY Technologies Private Limited (“DACBY”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, mobile app, services, and any transactions or interactions you undertake as a buyer or seller through the DACBY platform.
By accessing or using any part of the DACBY platform, you agree to these Terms. If you do not accept or fully understand any clause, please refrain from using the platform.
You must be at least 18 years old and legally competent to enter into a binding agreement to use DACBY. By accessing the platform, you confirm that all information provided by you is accurate, complete, and up to date.
To use certain features, you may be required to create an account with DACBY. You are responsible for maintaining the confidentiality of your login credentials. Any activity occurring under your account will be considered your responsibility.
You agree to use the platform only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or DACBY’s internal policies. Prohibited activities include:
DACBY offers professionally tested and quality-checked pre-owned products, which may have cosmetic signs of use. Each product listing contains detailed descriptions, condition grades, images, and warranty terms. Please review all information before purchase.
All prices are listed in INR and are inclusive of applicable taxes (unless otherwise stated). Payment methods include UPI, credit/debit cards, wallets, and DACBY Coins. Orders are confirmed only after successful payment.
DACBY reserves the right to cancel or refuse orders in cases of pricing errors, payment fraud, stock issues, or suspicious activity.
Orders are processed within 24–48 business hours. Delivery typically takes 3–7 working days, and up to 10 in remote areas. In some cities, same-day or next-day delivery is available and shown at checkout.
See our full Shipping Policy for more details.
DACBY buys select products from individuals, subject to condition, model, and current buyback pricing. By listing or selling a product, you confirm that:
DACBY will arrange a free pickup through its logistics partners. In select cities, instant payment is made at the time of pickup. In others, payment is released after successful QC at our facility.
DACBY may revise or cancel the order if the product fails inspection or does not match your submitted details (model, damage, missing accessories, etc.). The user will be notified with a revised offer or a return option.
See our How to Sell and Packaging Guidelines for detailed instructions.
You may opt to receive DACBY Coins instead of direct cash payout when selling. DACBY Coins are redeemable only on the DACBY platform. Coins offer higher value than cash (more coins paid per sale). DACBY Coins are non-transferable and non-withdrawable.
Most products on DACBY come with a minimum 1-month warranty, which can be extended up to 12 months (total 13 months). Warranty details are clearly stated on the product page and invoice.
The DACBY warranty covers hardware functionality issues under normal use — such as charging, display, boot-up, or connectivity problems.
• Physical or liquid damage
• Software issues, game compatibility, or misuse
• Damaged or missing accessories after delivery
Warranty claims must be supported with photos/videos. See full Warranty Policy and Exchange Policy for eligibility, timelines, and process.
Orders can be canceled before they are dispatched.
Our delivery partners will attempt up to 3 delivery attempts. If undelivered, the item is returned to DACBY.
Refunds are issued in cases (e.g., cancellations, undeliverable orders, product unavailable, or valid warranty claims with no replacement). Refunds will be made to the original payment method or DACBY Wallet as appropriate.
By using DACBY, you consent to the collection, storage, and use of your personal data as outlined in our Privacy Policy. DACBY does not sell or share your data with third parties except:
We use secure SSL encryption, encrypted payment gateways, and internal data safety protocols.
DACBY is not liable for:
DACBY may, at its sole discretion, suspend or permanently ban any account for:
Legal action may be taken in case of serious violations.
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising shall fall under the exclusive jurisdiction of the courts of Noida, Uttar Pradesh.
DACBY reserves the right to update or revise these Terms at any time. Continued use of the platform implies your agreement to the latest version. Users are encouraged to review this page periodically.
For any questions, complaints, or clarifications related to these Terms & Conditions, reach out to care@dacby.com.