Warranty Policy
At DACBY, every product we sell is backed by real protection. Each eligible product goes through strict quality checks before it reaches you, and comes with a DACBY warranty so you can shop with confidence.
Standard Warranty Coverage
Every product on DACBY comes with a minimum warranty period, so you are always covered from day one. The exact duration depends on the product category and is always mentioned on the product page and invoice. You can extend your warranty up to 1 year at the time of purchase.
What's Covered
The DACBY warranty protects against:
- Functional issues due to internal hardware failure
- Power, charging, display, or connectivity problems not caused by external damage
- Product not performing as described in the listing
🚫 What's Not Covered
- Physical damage including drops, liquid spills, cracks, or burns
- Intentional damage or misuse
- Software or data issues, and game or software compatibility problems
- Damage from unauthorized repairs or modifications
- Consumable components such as batteries, unless the product arrives non-functional (DOA)
What to Do If There's an Issue
- Email care@dacby.com or use the Help section on our app or website
- Share your order ID, describe the issue, and attach photos or videos
- Our support team will respond within 24 to 48 business hours
Once approved, we will arrange a free reverse pickup and either replace the product or issue a refund.
🧡 Why Buy from DACBY?
Every product is carefully tested and photographed before shipping. Here is what you get with every purchase:
- Real warranty with clear terms, no fine print surprises
- Products tested and graded by trained professionals
- Free pickup, and replacement if something goes wrong
- Transparent process from order to delivery
Questions? Reach us at care@dacby.com or use the Help section on the DACBY app or website.
