Privacy Policy - Dacby

Dacby is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use our website, mobile app, and services.

1. What Information We Collect

We collect the following types of data:

a) Information You Provide

Name, email address, mobile number
Shipping and billing addresses
Bank account/UPI details (for payouts)
Identification documents (in select cases for high-value sales)
Communications made via email, chat, or forms
Product listing or sale-related inputs

b) Information We Collect Automatically

Device and browser type
IP address
Pages visited, time spent, clicks
App usage data and performance logs
Location data (if location permissions are granted)

c) Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and run marketing campaigns. You can manage your cookie preferences via your browser or device settings.

2. How We Use Your Information

We use your data to:

Fulfill your orders and process returns/refunds
Provide selling assistance and pickup logistics
Improve app/website performance and product discovery
Communicate offers, alerts, and order updates
Prevent fraud, abuse, and unauthorized access
Conduct research, analytics, and product development
Comply with legal and regulatory requirements

We do not sell your personal data.

3. Sharing Your Information

We only share your information with:

Logistics and delivery partners for order pickup or delivery
Payment gateways and banks to process transactions
Customer support providers for service interactions
Analytics and marketing tools (like Google Analytics, Meta Ads) — always anonymized or aggregated
Government or legal bodies, if required by law or legal request

All third parties are bound by confidentiality agreements and data protection protocols.

4. Data Security

We use industry-standard encryption, secure servers, and internal data access controls to protect your data. Your personal data is only accessible to authorized DACBY personnel and trusted service providers, on a need-to-know basis.

5. Data Retention

We retain your data for as long as your account is active or as required to fulfill orders, resolve disputes, or meet legal obligations. You can request deletion of your data at any time.

6. Your Rights

You have the right to:

Access your data
Correct or update your personal information
Request deletion of your account and associated data
Withdraw consent for marketing communications
Download your data (on request, in a readable format)

7. Marketing & Communication Preferences

You may receive emails, WhatsApp messages, or push notifications related to order updates, offers, and product suggestions. You can unsubscribe at any time by clicking the link in the message or contacting us directly.

8. Children’s Privacy

Dacby is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

9. International Users

Currently, Dacby operates in India. If you’re accessing our services from outside India, your data will be processed in accordance with Indian laws and may be stored on servers located in India.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, with the revised date. If the changes are significant, we will notify you through email or app notifications.

11. Google Play Compliance & Permissions

In compliance with Google Play’s User Data Policy, Dacby collects, uses, and shares personal and sensitive user data only as described in this Privacy Policy.

App Permissions and Purpose of Use:

Internet Access – Required to connect to our services, process orders, update product listings, and display the latest content.
We do not request or access your device’s location, camera, microphone, contacts, storage, or SMS.

Third-Party Data Collection:

Google Play Services
Google Analytics for Firebase
Meta Ads (Facebook/Instagram)
Payment Gateways (Razorpay, PayU, etc.)

You may request deletion of your personal and sensitive user data at any time by emailing care@dacby.com.

12. Contact Us

For any privacy-related questions, feedback, or data access requests:

Email: care@dacby.com
Website: https://dacby.com

DACBY Technologies Pvt. Ltd.
SD-139, SD Block, Sadarpur, Sector-45
Noida, Uttar Pradesh 201303
India