At DACBY, we ensure fast, reliable, and secure shipping — whether we’re delivering a refurbished product to you or picking up your device when you sell to us.
When DACBY Ships to You (Customers)
🕒 Order Processing
- Orders are processed within 24 to 48 business hours after payment confirmation.
- Orders placed on weekends or holidays are processed the next working day.
- In rare cases (high volume, QC rechecks), we may take slightly longer and will notify you proactively.
🚚 Delivery Timelines
- Standard Delivery: 4 to 7 working days from the date of dispatch.
- Fast Delivery: In select cities, we offer same-day or next-day delivery. This will be shown at checkout if available for your location.
- Remote Areas: Delivery may take up to 10 working days depending on accessibility and courier availability.
💳 Shipping Charges
- We offer free or subsidized shipping on most products.
- If shipping fees apply, they will be clearly shown at checkout — no hidden charges.
- High-value or bulky items may have additional handling or insurance fees.
📦 How We Pack Your Product
We ensure your product reaches you safely and in top condition:
- 💨 Airbag or bubble wrap for shock absorption
- 📦 Sturdy cardboard boxes for durability
- 🧼 Clean, dust-free packaging
- 🛡 Tamper-evident DACBY-branded seals for authenticity
You’ll also receive a tracking link once your order is shipped.
🎥 We recommend recording an unboxing video when you receive your DACBY package — just in case of any delivery-related concerns.
When You Ship to DACBY (Sellers)
If you’re selling your product to DACBY, we make the pickup process simple and secure.
🚛 Free Doorstep Pickup
- After you confirm your sell order, DACBY arranges free doorstep pickup through our trusted logistics partners.
- You can choose a convenient date and time for the pickup while placing the order.
🏙 Payment Timelines (City-Based)
- In select cities, we offer instant payment at the time of pickup.
- In other locations, payment is made after a quality check (QC) at our center — typically within 24–48 hours of receiving the product.
You’ll see the available payment method based on your pin code when placing the order.
📦 How to Pack Your Product (When Selling)
To avoid damage in transit and ensure a smooth QC process:
- Use the original box, if available.
- If not, wrap the item securely in bubble wrap or cloth and place it inside a sturdy cardboard box.
- Include all accessories (chargers, cables, controllers, etc.)
- Seal the box properly using strong tape.
- Ensure the contents don’t move inside.
🎥 We highly recommend recording a packing video before handing the package to our delivery partner. This helps in case of disputes, transit issues, or missing items.
Need Help?
For any concerns related to shipping, delays, or pickup, contact us at:
care@dacby.com
Our team is happy to help.