At DACBY, we stand behind the quality of every product we sell. Each item is professionally inspected, refurbished (if needed), and thoroughly tested before dispatch. However, if something goes wrong, we offer a simple and fair exchange policy to resolve it quickly and transparently.
You can request an exchange if:
⚠️ Please note: DACBY sells pre-owned products unless otherwise mentioned. Minor signs of use (like hairline scratches or faded logos) are normal and clearly disclosed. These do not qualify for exchange.
The majority of products sold on DACBY include a minimum warranty period, which will be clearly visible on the product page and your invoice.
For products with warranty:
For products without a warranty, the standard 48-hour exchange window from the time of delivery applies.
1. Email care@dacby.com or use the “Help” section on our website/app
2. Mention your order number
3. Share photos or videos of:
4. Write a short explanation of the issue
We aim to respond within 24–48 business hours.
If your claim is valid, we’ll arrange a free reverse pickup of the product
After inspection at our facility, we will either:
To be eligible for an exchange:
🎥 We recommend recording an unboxing video at the time of delivery. It helps speed up resolution in case of any concerns.
Q: What if my product develops an issue after 48 hours, but I have a warranty?
A: No worries! If your product came with a DACBY warranty, you can raise a request anytime within the warranty period.
Q: Will I get a refund?
A: DACBY typically offers replacements or store credit. Refunds are only issued in cases where no alternative resolution is possible.
Q: How long does the exchange process take?
A: It usually takes 5–10 working days from reverse pickup to final resolution, depending on your location and product availability.
We want you to feel confident with every purchase. That’s why we offer: