Refunds and Returns Policy - Dacby
Complete guide to Dacby's refunds and returns policy for electronics, games, and hardware purchases.
Order Cancellation Policy
Contact us at care@dacby.com to cancel your buy or sell order. Orders cannot be cancelled once shipment is in transit.
Key Points:
- Email care@dacby.com for order cancellation
- Cancellation not possible for orders in transit
- Quick response for cancellation requests
Product Returns - Damaged or Wrong Items
Return damaged or wrong products by contacting customer support within 24 hours of delivery.
Return Conditions:
- Contact care@dacby.com within 24 hours of delivery
- Damaged products eligible for return
- Wrong product delivery eligible for return
- Pre-owned games not eligible for minor transit box damage
- Brand new products not eligible if manufacturer packaging opened
- No returns accepted after 24 hours for damaged/wrong products
Pre-owned Games Return Policy
All pre-owned games come with 24-hour replacement policy covering functionality issues only.
Important Terms:
- 24-hour replacement policy for functionality issues
- All pre-owned discs carry Dacby logo stamp
- Returns only accepted with intact logo stamp
- No returns if stamp is tampered with
- Only stamped discs eligible for return/replacement
Non-functional Product Returns
Return pickup scheduled for non-functional products with testing and replacement process.
Process:
- Return pickup scheduled for non-functional products
- Product tested upon receipt
- Replacement provided if no physical damage
- Must satisfy policy requirements
- Functional products returned with shipping charges
Pre-owned Hardware Warranty
Pre-owned hardware comes with 1 month to 1 year warranty from delivery date.
Warranty Terms:
- 1 month to 1 year warranty period
- Warranty starts from delivery date
- Immediate reporting required for issues
- Servicing through authorized vendors
- Warranty void for physical damage or tampering
- Warranty void if repaired elsewhere
- Warranty void if seal tampered
Brand New Hardware Warranty
Brand new hardware warranty claims must be made directly with manufacturer's authorized service centers.
Manufacturer Warranty:
- Warranty details mentioned in product description
- Claims through manufacturer's authorized centers
- Direct manufacturer support
Refund Policy
Refunds processed within 7 working days to original payment method.
Refund Terms:
- Up to 7 working days processing time
- Refund to original payment method only
- No alternative payment method refunds
- No cancellation for dispatched orders
Refund Conditions:
- Damaged or faulty products
- Wrong products delivered
- Order cancellation before dispatch
- Cancellation due to stock unavailability
- Non-availability of replacement product
Contact Information
For all refund and return queries, contact us at:
- Email: care@dacby.com
- Response Time: Within 24 hours
- Support: Order cancellation, returns, refunds