Question 1

How is the price calculated?

Accepted Answer

The estimated price shown to you is based on the answers you provide about your device's condition. We ask a few simple questions — like whether the device is working fine, has any major scratches, or includes all accessories — and based on your answers, we generate a fair estimated value. This ensures transparent pricing before you ship.

Question 2

How should I pack my device for pickup?

Accepted Answer

To ensure safe transit: Use the original box if available and undamaged. If not, use a box that fits the item properly (not too tight or too loose). Wrap the item well in bubble wrap or thick foam to prevent movement inside the box. Seal the box securely with tape — especially along the edges and corners. Avoid using large or loosely packed boxes. **For all items booked under one sell order, please pack everything in a single box. Using multiple boxes may lead to one of them getting misplaced in transit.** Make a packing/unboxing video before sealing the box: This helps in case of any disputes or transit damage.

Question 3

When will the pickup happen?

Accepted Answer

Once your selling order is placed, our courier partner (Blue Dart, Delhivery, etc.) will pick up your device within 24–48 hours from your doorstep — completely free of charge.

Question 4

How long does it take for my device to reach DACBY?

Accepted Answer

It usually takes 3–7 working days for your package to reach our quality check team, depending on your location.

Question 5

When and how will I get paid?

Accepted Answer

After we receive your product: Our team will inspect it to make sure it matches the condition you selected. If everything checks out, your payment will be processed within 48-72 working hours directly to your bank account, UPI, or DACBY wallet, whichever you selected.

Question 6

What if there's a mismatch in the condition I selected and what DACBY receives?

Accepted Answer

We'll notify you immediately with the revised price if: The product has missing accessories. There's major physical damage or it doesn't turn on. The warranty seal is broken or tampered. We'll send you photos and a clear explanation. If you're okay with the updated offer, we proceed with payment. If you're not okay, no problem — we'll ship your product back to you free of charge. No hidden deductions. No pressure. 100% trust.

Question 7

Will you deduct anything from my final payment?

Accepted Answer

Nope — only if the product condition is different from what you claimed. We'll explain every deduction clearly, share photo/video proof, and wait for your approval. You are never forced to accept a lower price, and you can get your product returned free of charge if you don't agree.

Question 8

Do I need to include accessories?

Accepted Answer

If you have the controller, power cable, and box, great — you'll get a better price. But if you don't, no worries. We'll just adjust the price accordingly.

XBOX One Controller (2nd Gen) Dusk Shadow Special Edition

Sell PS5, PS4, Xbox & Nintendo Controllers by Microsoft

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