Question 1

What's in the box - Mobiles Phones

Accepted Answer

**What’s in the Box** • Phone (Handset) • Compatible Charging Cable • SIM Ejector Tool  **Charger Policy:** If the original brand includes a charger with brand new devices, a compatible charger will be provided with your order. If the brand does not include a charger with new products, a charger will not be included unless clearly mentioned on the product page.

Question 2

Are mobile phones on DACBY genuine and verified?

Accepted Answer

Yes. Every phone listed on DACBY goes through authenticity and functionality checks during QC. Serial numbers, key hardware components, and all core performance are verified before dispatch.

Question 3

Do all phones come with a warranty?

Accepted Answer

Yes. DACBY phones come with a default 6-month warranty covering functional issues. Accidental damage, liquid damage, or unauthorized repairs are not covered unless specifically mentioned.

Question 4

How is battery health handled in pre-owned phones?

Accepted Answer

Battery performance is tested during QC. DACBY never artificially boost battery health. For iPhones, battery health details are clearly mentioned on the product page.

Question 5

Are internal parts replaced or modified?

Accepted Answer

DACBY follows a Zero Internal Repairs approach wherever mentioned. Any refurbishment or component details are transparently disclosed before purchase.

Question 6

Can I claim GST on phone purchases?

Accepted Answer

Yes. After placing your order, simply email your GST certificate to the DACBY support team, and the GST invoice will be processed.

Question 7

Is Face ID, True Tone, and other iPhone features checked?

Accepted Answer

Yes. Key iPhone features like Face ID, cameras, speakers, and display functions are tested during QC to ensure proper functionality.

Question 8

What if the phone delivered is not as described?

Accepted Answer

If there is a functional issue or a mismatch with the listing, you can easily request a refund or replacement.

Question 9

Are EMI options available for phones?

Accepted Answer

Yes. EMI options are available depending on eligibility and payment method. Exact plans are shown during checkout.

Question 10

What condition grades do you use?

Accepted Answer

DACBY keeps grading simple: **No Visible Marks**: Clean device with negligible to no visible signs of use **Visible Marks**: Some cosmetic wear present but fully functional

Samsung Galaxy S24 Ultra 5G

Buy Apple iPhones, iPhone 13, iPhone 14, iPhone 15, iPhone 16 Mobiles by Samsung

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