Question 1

Are these cameras original?

Accepted Answer

Yes, all cameras sold on DACBY are 100% original from top brands like Canon, Nikon, Sony, Fujifilm, and more. Each unit is thoroughly verified through a rigorous quality check process.

Question 2

Do the cameras come with a warranty?

Accepted Answer

Yes, all DACBY cameras come with a minimum 6-months warranty, which can be extended up to 12 months during checkout. This covers genuine hardware issues.

Question 3

Can I return the camera if something is wrong?

Accepted Answer

If there’s an issue within the warranty period, we’ll arrange a replacement. If a replacement isn’t available, we’ll issue a full refund. Returns for non-technical reasons (e.g., changed mind) are not accepted.

Question 4

Can I use DACBY Coins to buy a camera?

Accepted Answer

Yes! You can use DACBY Coins to get discounts on any camera purchase. They are redeemable directly at checkout, with no expiry and no minimum limit.

Question 5

Can I sell my old camera to DACBY?

Accepted Answer

Yes. Simply visit the Sell section on our app or website, choose your camera model, and DACBY will handle pickup, QC, and fast payment — directly to your bank or wallet.

Question 6

Should I record an unboxing video when I receive my product?

Accepted Answer

We highly recommend recording a quick unboxing video when you receive your item. This helps us serve you better in case there's any issue with the product — like damage during transit or missing accessories. It's a simple way to protect your purchase and helps us resolve problems quickly and fairly. Just a basic phone video works — no fancy setup needed.

Sony Alpha A7R II Mirrorless Camera - Body Only

Buy DSLR, GoPro, Action & Mirrorless Cameras by Sony

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