Question 1

Are these cameras original?

Accepted Answer

Yes, all cameras sold on DACBY are 100% original from top brands like Canon, Nikon, Sony, Fujifilm, and more. Each unit is thoroughly verified through a rigorous quality check process.

Question 2

Do the cameras come with a warranty?

Accepted Answer

Yes, all DACBY cameras come with a minimum 1-month warranty, which can be extended up to 12 months during checkout. This covers genuine hardware issues.

Question 3

What if something goes wrong after I buy?

Accepted Answer

If there's a genuine issue within the warranty period, DACBY will provide repair, replacement, or refund — depending on the nature of the fault. We aim for complete peace of mind.

Question 4

What's included in the box?

Accepted Answer

Each camera typically includes: Camera body One battery Charger Strap (if available) Body cap/lens cap (Some listings may also include a lens; check product details for exact contents.)

Question 5

Can I return the camera if I change my mind?

Accepted Answer

No. DACBY does not allow returns for change of mind. However, we guarantee replacement or repair if there's any functional issue during the warranty period.

Question 6

Can I use DACBY Coins to buy a camera?

Accepted Answer

Yes! You can use DACBY Coins to get discounts on any camera purchase. They are redeemable directly at checkout, with no expiry and no minimum limit.

Question 7

Can I sell my old camera to DACBY?

Accepted Answer

Yes. Simply visit the Sell section on our app or website, choose your camera model, and DACBY will handle pickup, QC, and fast payment — directly to your bank or wallet.

Question 8

Should I record an unboxing video when I receive my product?

Accepted Answer

We highly recommend recording a quick unboxing video when you receive your item. This helps us serve you better in case there's any issue with the product — like damage during transit or missing accessories. It's a simple way to protect your purchase and helps us resolve problems quickly and fairly. Just a basic phone video works — no fancy setup needed.

DJI Pocket 2 Exclusive Combo (Sunset White) Action Camera

Buy DSLR, GoPro, Action & Mirrorless Cameras by DJI

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