Question 1

Are these accessories genuine and compatible?

Accepted Answer

Yes, all accessories sold on DACBY are 100% original and brand-authentic, fully compatible with Indian and global versions of consoles and PCs.

Question 2

Do accessories come with a warranty?

Accepted Answer

Yes. We provide a minimum 1-month functional warranty on all accessories, with the option to extend up to 7 months at checkout.

Question 3

What is covered in the warranty?

Accepted Answer

Our warranty covers genuine functional issues such as: Connectivity problems Sound or mic issues (for headsets) Charging issues (for docks or controllers) Button or stick issues (for controllers) Cosmetic wear is not covered.

Question 4

Can I return an accessory if something is wrong?

Accepted Answer

If there’s an issue within the warranty period, we’ll arrange a replacement. If a replacement isn’t available, we’ll issue a full refund. Returns for non-technical reasons (e.g., changed mind) are not accepted.

Question 5

Is there anything I need to do when I receive the product?

Accepted Answer

Yes. We request customers to record an unboxing video when opening the package. This helps us verify and resolve any issues swiftly if in any rare case something arrives damaged or incorrect.

Question 6

Can I use DACBY Coins to buy accessories?

Accepted Answer

Absolutely. DACBY Coins can be applied at checkout to purchase any product — including gaming accessories — with no minimum limit.

Question 7

How long will delivery take?

Accepted Answer

Standard delivery time: 3 to 7 working days across most parts of India. Remote areas: Delivery may take up to 10 working days depending on local logistics availability. Metro cities: In select locations same-day or next-day delivery options are available for eligible products.  We'll always share tracking details, and our team is here to help in case of any delays.

Question 8

Can I sell my old accessories to DACBY?

Accepted Answer

Yes! You can sell compatible gaming accessories like headsets, docks, or cables to DACBY. Visit the Sell section, select your accessory, and we'll handle pickup, quality check, and payment.

Microsoft XBOX One Official Media Remote

Buy Accessories - VR, Oculus & More by Microsoft

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