SHIPPING & EXCHANGE POLICY

• At DACBY, we are committed to delivering quality-checked, verified products to our customers at the best value. This policy outlines our procedures regarding shipping, delivery timelines, and product exchange. Please read carefully to understand your rights and responsibilities as a DACBY customer.
• Order Processing Time: All orders are processed within 24 to 48 business hours of receiving payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. In rare cases (high-volume periods, product-level quality rechecks), processing may take slightly longer. We will proactively inform you in such cases.
• Delivery Timeline: Our standard delivery window is 4 to 7 working days from the date of dispatch. Delivery times may vary based on your location, courier partner availability, and unforeseen circumstances (strikes, extreme weather, etc.). You’ll receive a tracking link as soon as the product is dispatched.
• Shipping Charges: We offer free or subsidized shipping on most products. If shipping charges apply, they will be transparently displayed at checkout. No hidden fees. Certain products, especially bulky or high-value items, may have additional shipping or handling charges.
• Delivery Partners: DACBY works with trusted national courier services to ensure safe and timely deliveries. Our packaging is secured with DACBY-branded tape and tamper-evident seals for authenticity.
• Eligibility for Exchange: A product is eligible for exchange if it arrives in a damaged or broken state, the product is not functioning as described, or the product received is completely different from what was ordered. Note: Normal wear and tear on pre-owned items (such as minor scratches) will be clearly mentioned in the product listing and do not qualify as grounds for exchange.
• Exchange Window: You must raise an exchange request within 48 hours of receiving the product. Requests submitted after this period will not be entertained.
• How to Raise an Exchange Request:
  • Email us at care@dacby.com or use the “Help” section on our website/app.
  • Include your order number, photos/videos of the issue, and a short description of the problem.
  • Our customer support team will respond within 24–48 hours.
• Inspection & Approval: Our team will review your request and, if found valid, will arrange for a reverse pickup of the item. Once the product is received and inspected, we’ll either ship a replacement (if available) or issue store credit of equivalent value, valid for 6 months.
• Conditions for Exchange Approval: Product must be returned in the original packaging, with all accessories, manuals, and tags (if applicable). Product should not show signs of intentional damage or unauthorized use. DACBY reserves the right to reject exchanges in case of fraud, misuse, or unreasonable claims.
• Frequently Asked Questions:
  • Q: Can I cancel my order before it ships?
    A: Yes, you can cancel your order within 12 hours of placing it, or until it is marked as “Packed.” After this stage, cancellations are not possible.
  • Q: What if I miss the delivery?
    A: Our courier partners will attempt delivery up to 3 times. If all attempts fail, the product will be returned to DACBY, and re-shipping charges may apply.
  • Q: Do you offer warranties?
    A: Yes, products may offer optional warranty or refurb packages, visible during checkout or post-delivery via QR-linked upsell.
• Final Note: At DACBY, we prioritize customer trust, product transparency, and operational fairness. Our policies are designed to protect both our buyers and our business from misuse while delivering a reliable experience. For any unresolved concerns, reach out to care@dacby.com — we’re here to help.