Privacy Policy - DACBY

1. What We Collect

What you give us directly

• Name, email address, and mobile number
• Shipping and billing addresses
• Bank account or UPI details for payouts
• Identity documents in select cases for high-value transactions
• Any communication you send us via email, chat, or forms
• Details you submit when listing or selling a product

What we collect automatically

• Device and browser type
• IP address
• Pages visited, time spent, and clicks
• App usage data and performance logs
• Location data if you grant location permissions

Cookies

We use cookies to improve your experience, understand how the platform is used, and run marketing campaigns. You can manage cookie preferences through your browser or device settings at any time.

2. How We Use Your Data

We use your information to:

• Process your orders, pickups, and deliveries
• Handle selling assistance and logistics
• Improve app and website performance
• Send order updates, offers, and alerts
• Detect and prevent fraud or unauthorized access
• Run analytics and improve our products
• Meet legal and regulatory obligations

We do not sell your personal data. Ever.

3. Who We Share It With

We only share your data when necessary:

• Logistics partners to arrange pickup or delivery
• Payment gateways and banks to process transactions
• Customer support tools for service interactions
• Analytics and marketing platforms like Google Analytics and Meta Ads, always anonymized or aggregated
• Government or legal authorities if required by law

Every third party we work with is bound by confidentiality agreements and data protection standards.

4. How We Protect Your Data

We use industry-standard encryption, secure servers, and strict internal access controls. Your data is only accessible to authorized DACBY personnel and trusted service providers who need it to do their job. Nothing more.

5. How Long We Keep It

We hold your data for as long as your account is active or as needed to fulfill orders, resolve disputes, or comply with legal requirements. You can request deletion of your data at any time by writing to us.

6. Your Rights

You have the right to:

• Access the data we hold about you
• Correct or update your personal information
• Request deletion of your account and all associated data
• Withdraw consent for marketing at any time
• Download your data in a readable format on request

To exercise any of these rights, reach out at care@dacby.com.

7. Marketing and Notifications

You may receive emails, WhatsApp messages, or push notifications for order updates, offers, and product suggestions. You can unsubscribe from any of these at any time by clicking the unsubscribe link in the message or contacting us directly.

8. Children

DACBY is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

9. Users Outside India

DACBY currently operates in India. If you access our services from outside India, your data will be processed under Indian law and may be stored on servers located in India.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be reflected here with a revised date. For significant changes, we will notify you via email or app notification.

11. Google Play Compliance

In compliance with Google Play's User Data Policy, DACBY only collects and uses data as described in this policy.

App permissions

• Internet Access: Needed to connect to our services, process orders, and display content
• We do not access your camera, microphone, contacts, storage, SMS, or location without explicit permission

Third-party services we use

• Google Play Services
• Google Analytics for Firebase
• Meta Ads (Facebook and Instagram)
• Payment gateways including Razorpay and PayU

You can request deletion of your data at any time by emailing care@dacby.com.

12. Contact Us

Email: care@dacby.com
Website: https://dacby.com
DACBY Technologies Pvt. Ltd.
SD-139, SD Block, Sadarpur, Sector-45
Noida, Uttar Pradesh 201303, India