Question 1

Are these gaming consoles original?

Accepted Answer

Yes, every console sold on DACBY is 100% original and sourced from trusted suppliers or individual sellers. We conduct strict quality checks to ensure authenticity and functionality.

Question 2

What is the firmware version?

Accepted Answer

The device is updated to the latest firmware version to ensure optimal performance and compatibility.

Question 3

Do these consoles come with warranty?

Accepted Answer

Yes! Every DACBY console comes with a minimum 1-month warranty, which can be extended up to 12 months at checkout. We cover genuine technical issues and provide repair, replacement, or refund support.

Question 4

Can I return the console if there's a problem?

Accepted Answer

Absolutely. If there's an issue within the warranty period, we'll arrange a return or replacement. Returns for non-technical reasons (e.g., changed mind) are not accepted.

Question 5

What's included in the box?

Accepted Answer

The console unit 1 original controller Necessary power cables HDMI cable (if applicable) Packaging may be DACBY-branded or plain, not original retail box.

Question 6

Is there any difference in gameplay or performance?

Accepted Answer

Not at all. These consoles perform just like new. You can download games, play offline/online, stream content, and connect accessories as you normally would.

Question 7

Can I pay using DACBY Coins?

Accepted Answer

Yes! You can use DACBY Coins earned from selling products on DACBY to get discounts on console purchases. There's no minimum spend, and the coins never expire.

Question 8

Can I sell my old console to DACBY?

Accepted Answer

Definitely! Visit the Sell section, choose your console, and we'll handle pickup, quality check, and payment — all from your doorstep.

Question 9

Should I record an unboxing video when I receive my product?

Accepted Answer

We highly recommend recording a quick unboxing video when you receive your item. This helps us serve you better in case there's any issue with the product — like damage during transit or missing accessories. It's a simple way to protect your purchase and helps us resolve problems quickly and fairly. Just a basic phone video works — no fancy setup needed.

Sony Playstation PS5 Slim Disc 1Tb With 1 Year Warranty

Buy PS5, PS4, Xbox & Nintendo Gaming Consoles by Sony

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